Privacy Policy

In this Privacy Policy, all references to “Vision4”, “we”, “our” and “us” means Vision4 Eyecare Pty Ltd (ACN 624 716 605).

We take the collection and use of your personal information seriously and respect your right to understanding how we maintain the highest standards to protect your privacy and your personal information.

In order to provide you with the best service we may ask you to provide us with personal information from time to time. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information.

All information which is held by vision4 Eyecare is governed by the latest version of this Privacy Policy at all times. Vision4 may change this Privacy Policy at any time without notice. We encourage you to check our Privacy Policy regularly so that you are aware of any changes.

This Privacy Policy also applies to all employees and contractors of Vision4 in relation to the collection, storage, use and disclosure of personal information in the workplace.

This policy does not apply to other entities that are not owned or controlled by Vision4, nor does it apply to persons that are not employees or agents of Vision4, or that are not under Vision4’s control.

TYPE OF PERSONAL INFORMATION OR DATA WE MAY COLLECT

We may collect the following types of personal information:

full name;
mailing or street address;
email address;
telephone number;
date of birth;
your lifestyle, occupation and hobbies;
health fund details;
your school, employer or aged care residence;
details of the services or products you have received, purchased or enquired about (including any additional information necessary to deliver the product or provide you with the service and respond to your enquiries, including but not limited to your prescription details and medical history).

Vision4 is bound by the Privacy Act 1988(Cth) and the Australian Privacy Principles (APPs) in Australia. This Privacy Policy sets out the Vision4 practices in relation to the collection, use, disclosure and handling of personal information. In Australia the APP’s do not apply to employee records.

HOW WE COLLECT YOUR PERSONAL INFORMATION

Vision4 will collect personal information directly from you unless it is not reasonably practicable to do so. We will only ask you to provide information that is relevant to the service or product that you have requested or to enable us to respond to your enquiry.

The personal information we collect from you is limited to the information you provide us by completing the required forms and questionnaires when you register your interest in our services. These may be forms which you complete and submit manually or online.

WHY DO WE NEED YOUR PERSONAL INFORMATION

We collect personal information about you so that we can provide you with the most appropriate eye care and eye wear products and services, and to provide you with a high quality of customer service.

We also collect, hold, use and disclose your personal information for the following purposes:

to provide products and services to you and to send communications to you;
to provide products and services to you as a result of a contractual arrangement with your employer;
to answer enquiries and provide information or advice about existing and new products or services;
to advise you on your eye care needs including when it’s time to come and see us for another eye test;
to assess the performance of the website and to improve the operation of the website;
to assess our customer service and to improve our customer service to you;
to conduct business processing functions including providing personal information to our contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing and marketing research), planning, product or service development, quality control, human resources, educational and research purposes of Vision4, its contractors or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint or enquiry made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.

SHARING DATA WITH THIRD PARTIES

Your data will never be shared with a 3rd party – either based in Australia or internationally – unless:

Provided for otherwise in this Privacy Policy;
Your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data;
A service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider;
Pursuant to legal action or law enforcement;
It is found that your use of this site violates the site editor’s policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor’s legal rights and/or property; or
This site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites.

SECURING YOUR PERSONAL INFORMATION

Vision4 has security safeguards and procedures in place to ensure that the personal information we collect is stored in a secure environment protected from unauthorised access, modification or disclosure.

Although we take reasonable steps to maintain the security of our internet connections, for reasons outside of our control, information transmitted to us over the internet may not be absolutely secure. Vision4 assumes no responsibility for disclosure of data due to errors in transmission.

We maintain physical and electronic security over our paper and electronic data storage. We also maintain computer and network security and other systems such as user identifiers and passwords to control access to computer systems.

Whilst we will use our all reasonable endeavours to safeguard your personal information we cannot guarantee that your personal information will be protected against unauthorised access, misuse or disclosure. We do not accept any liability for the improper actions of unauthorised third parties.

Vision4 also assumes no responsibility or liability for third parties such as advertisers or other entities who utilise banner ads and links from our website. If you click through a banner ad or link and submit your information to an advertiser, you will be subject to the privacy policies of that party.

We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above or until you request that we remove the information by contacting Vision4.

Vision4 has procedures in place to ensure that any document or record containing your personal or health information is disposed of in a manner that preserves your privacy.

HOW TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION

We require accurate personal information about you to ensure you receive the best possible service from us. You may request access to any personal information we hold about you at any time by contacting us (see the details below). Please ensure you are able to advise at which location you last received eye care services and eyewear products. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you).

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information.

If you find that current personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct it.

COMPLAINTS

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complaint and will advise you of the outcome of our investigations in writing.

If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, please click here to be redirected to the Contact Page or alternatively you can reach us using the below details:

Vision4 Eyecare

PO Box 378 Moorebank NSW 1875

admin@vision4.com.au

02 9188 8875